Bicycles that come with a built-in child seat suitable for kids up to 25kg.
Our bikes are designed with a safety belt and protection footrest meant to keep your child secured. A handlebar-mounted phone holder with adjustable clamp is also included so you can focus on your cycling adventure with your little one.
We would advise you to never leave your child unattended and to ensure that the safety belt is securely fastened before cycling.
Our family bike rates are $4.00 per 30 minutes block.
You can find Family Bikes by spotting a Child Icon in Purple in our Family Bike Zones located around:
As a general rule, the recommended age for a child to sit on the mounted child seat is one year old and above. Our bikes are designed with a 25 kg (55.1 lbs) weight capacity.
Family Bike Zone is the designated area of parking for our family bikes. This is to ensure that the family bikes circulate within the intended area of use. After scanning the QR code on the family bike, the Family Bike Zone will be made visible through a purple geofence.
Please note that Family Bikes MUST be parked at our Family Bike designated parking stations only. Parking outside non-designated stations will incur a $20 relocation fee.
When a family bike is not parked within the family bike designated parking area, it will be classified as a case of indiscriminate parking. As a result, a penalty of $20 will be charged to account for the costs of relocation and redistribution of our bicycles.
Do remember to scan the QR code found at the designated parking area to avoid getting any parking penalties. The parking QR codes can usually be found fixated on the ground or on a nearby wall.
If you received a parking penalty due to certain circumstances, you can send us an appeal via our in-app function under the ‘My Trips’ tab. Kindly select the appropriate category and attach any supporting documents (screenshots of any errors encountered or photos regarding any issues encountered while parking), along with photos of the device being parked properly in a designated parking area.
In any instance that you are unable to send an appeal via our app, you can send us your appeal at support@anywheel.sg.
Appeals would normally take approximately 3 working days (may vary due to high volume of feedback) to process.
Unfortunately, Anywheel Pass is not available for Family Bikes yet. However, ride coupons are applicable for usage of Family Bikes.
Unfortunately, we currently do not have the function for multiple simultaneous rentals from a single user account.
Our service does not require the use of a helmet, however in the interest of safety, it is highly recommended for our users to wear their own personal helmets.
In the event of an emergency, the user is required to take relevant photos of said accident and submit them along with their appeal. Our support team will investigate and it will normally take approximately 3 working days (may vary due to high volume of feedback) to process.
Step 1: Download the Anywheel app on the App Store or Google Play.
Step 2: Sign up an account with us.
Step 3: Top up your Anywheel credits (minimum top-up S$10.00).
Step 4: Search for the nearest Anywheel device on the Anywheel app.
Step 5: Scan the QR code on the device to unlock it.
Step 6: Enjoy your ride & ride safely.
Step 7: Locate your nearest designated parking area (’P’ icon) on the Anywheel app.
Step 8: End your trip by parking at the designated parking area and manually locking the device.
Step 9: Verify your parking by scanning the QR code found at the designated parking area.
Our rates are S$1.00 per 30 minute block.
You will be charged an additional S$1.00 once your ride duration exceeds each 30 minute block.
Example:
• 14 minute ride duration = S$1.00
• 34 minute ride duration = S$2.00
• 100 minute ride duration = S$4.00
If you are a frequent user of Anywheel and wish to get the most bang for your buck, you can consider puchasing our Anywheel Pass.
The Anywheel Pass entitles you unlimited free trips per day with each trip not exceeding 30 minutes (A charge of S$0.50/30min applies upon exceeding 30 minutes).
Anywheel Pass Tiers
7-Day Pass: S$6.90
30-Day Pass: S$9.90
90-Day Pass: S$26.90
Anywheel Pass users are entitled to unlimited trips per day, however each trip is limited to a maximum duration of 30 minutes. A charge of S$0.50/30min will apply should the user exceed the 30-minute trip duration.
As we are a company that prides ourselves as a first mile & last mile transport service provider, we strongly believe that 30 minutes is adequate time for you to complete your journey.
When a bicycle is not parked in a designated parking area, it will be classified as a case of indiscriminate parking.
Do note that designated parking areas appear as a ‘P’ icon on our app. Do remember to scan the QR code found at the designated parking area to avoid getting any parking penalties. The parking QR codes can usually be found fixated on the ground or on a nearby wall.
Users are required to end their trip by parking at designated parking areas and verifying their parking by scanning the QR code found at the designated parking area. The penalty is imposed to deter users from parking indiscriminately, reducing the number of stray bicycles left along the streets. The S$5.00 penalty is also used to account for the costs of relocation and redistribution of our bicycles.
If you received a S$5.00 parking penalty due to certain circumstances, you can send us an appeal via our in-app function under the ‘My Trips’ tab. Kindly select the appropriate category and attach any supporting documents (screenshots of any errors encountered or photos regarding any issues encountered while parking), along with photos of the device being parked properly in a designated parking area.
In any instance that you are unable to send an appeal via our app, you can send us your appeal at support@anywheel.sg.
Appeals would normally take approximately 3 working days (may vary due to high volume of feedback) to process.
In the instance that you are unable to end your trip due to a faulty lock, you can stop the meter from running by selecting ‘Force End Trip’. Kindly select the appropriate category when reporting your issue encountered, and scan the parking QR code to verify that the bicycle was parked properly.
WARNING: Repeated use of ‘Force End Trip’ will result in a suspended account
As the parking QR codes are heavily utilised, and some being exposed to weather conditions, there is a possibility that some of the parking QR codes are damaged or removed due to foul play / vandalism.
Note: Do ensure that you are at a designated parking area (’P’ icon on our app), not all yellow boxes in Singapore are designated parking areas.
Kindly assist us by ending your trip and park the bicycle in the designated parking area. Kindly select the ‘Missing Parking QR Code’ when prompted to scan the parking QR code. Submit your appeal with a clear photo of the bicycle parked in the designated parking area. In any instance that you are unable to send an appeal via our app, you can send us your appeal at support@anywheel.sg.
All appeal cases are investigated by our support team with due diligence. Appeals are rejected when the appeal case is deemed to have insufficient supporting evidence or if the evidence provided does not support the claims of the appeal.
No, we do not have a pause function. In the instance that you need to stop your trip abruptly, kindly park your bicycle properly at a designated parking area and verify your parking by scanning the parking QR code found at the designated parking area.
Kindly email us at support@anywheel.sg describing to us the payment issues you have encountered. Our support team will investigate and we will get back to you in approximately 3 working days (may vary due to high volume of feedback).
In the event of an emergency, the user is required to take relevant photos of said accident and submit them along with their appeal. Our support team will investigate and it will normally take approximately 3 working days (may vary due to high volume of feedback) to process.